Billing Support

Question

We have been double charged for our Microsoft 365 Family Plan annual fee. How do I get help?

Answer 1

I'm sorry to hear that you're experiencing this issue. I'm happy to help.

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

Log in to your Microsoft account and check if you can see the double charges there.

https://account.microsoft.com/services

Then follow the steps in this link to cancel one of the subscriptions and request a refund: https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

Answer 2

If you have been double charged for your Microsoft 365 Family Plan annual fee, the best course of action is to contact Microsoft Billing Support directly. Here are the steps you can follow:

1. Visit the Microsoft support page and ensure you are signed in to your Microsoft Account.
2. Select Microsoft 365 from the list of products.
3. Click on "Get Home support" and describe your issue.
4. Click on the "Contact Support" tab and select "Billing and Payment updates."
5. You can then choose to chat with a support agent in your web browser or request a call back.

This will allow you to address the double charge issue directly with a representative who can assist you further.

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References:

• i have been charged twice - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A