Unable to log into Azure account

Question

Unable to log into Azure account

Lars Liden 20 Microsoft Employee

I'm a Microsoft employee and personal email account seems to have been attached to an organization so I'm no longer able to log into my account. I've been bounced around between customer support agents, hung up on, etc. I've spent almost 5 hours trying to resolve this issue.

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID:removed for privacy Correlation ID:correlation ID information removed for privacy" Timestamp: trace ID information removed for privacy

VEMULA SRISAI 9,340 Reputation points Microsoft External Staff Moderator

2026-02-18T00:23:44.5533333+00:00

Hello Lars Liden,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 9,340 Reputation points Microsoft External Staff Moderator

2026-02-18T00:30:12.7666667+00:00

Lars Liden Reaching out to you in teams for further assistance.

Answer accepted by question author

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VEMULA SRISAI 9,340 Reputation points Microsoft External Staff Moderator

2026-02-18T00:23:44.5533333+00:00

Hello Lars Liden,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 9,340 Reputation points Microsoft External Staff Moderator

2026-02-18T00:30:12.7666667+00:00

Lars Liden Reaching out to you in teams for further assistance.

Answer 1

Hello Lars Liden,

This issue will be resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

HTTP

https://portal.azure.com/<tenant-ID>

Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

And the tenant will be restored successfully.

If this answers your query, do click Accept Answer and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.

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Unable to log into Azure account

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