Contacting microsoft

Question

I need to contact microsoft regarding a cancelled account, I have been trying intensely for over an hour with no success.

1/ I turn around in the menus without success, I don’t have the chat option in the free account I am using now

2/ After 1hour trying, I re downloaded the authentificator to be able to log in and contact cs: when I try to authenticate to log in said account the authentificator asks me to open the authentificator to enter the code in order to authenticate : how crazy is that? Of course this isn’t working.

3/ by phone I have an ai who refuses to give me an email and actually hung up on me very quickly. I tried an other country and the number apparently didn’t work..

4/ the various contact an agent link have failed as missing the account or something else depending on the case

5/ the little envelope at the bottom does not allow me to contact anyone only to send the page to someone else

6/ I have tried to go to through get help menus also no success

7/no live chat option available anywhere in the contact me pages, I have used it before but now no linked led me there..

8/ I tried asking copilot who said I was not alone and contacting microsoft is complex but I could not read the end of the answer due to a prompt to download the app.

Please could you share an email I can contact? I just want to contact 365 admin support/account management, without having to log in with my account as it doesn’t let me do it..

please share an email not an other link as it has been crazy so far…

thank you and have a great evening

Moved from: Microsoft 365 and Office | Access | For business | Other

Answer 1

Dear @Very disappointed,

Thank you for updating.
Due to you are from European, I recommend you one more time call to customer service via phone number for that region, please find from this link Customer service phone numbers

During the phone call, you will be required to provide the information associated with your subscription - such as your company name, billing details, phone number, and alternate email address - to verify ownership of the company’s tenant. This verification will assist the Data Protection Team in granting you access to the administrator account.

Please carefully follow this instruction to ask for Microsoft Data Protection team support:   

• Depending on your country or region. For some countries, when calling the support number, although there are about 30 seconds opening as something "you can visit the link...." But you can ignore this opening and wait until the option, then "1" as a business email user, "1" again for technical help.   
• For some countries, it will be an automated conversation like:    
• First, when you call the hotline, it asks what kind of problem you are worried about.    Answered: authenticator.   
• A: What kind of product are you using?   
• B: Office 365 for business.   
• A confirmation: education or company account?   
• B: For companies   
• A: Are you an administrator?   
• B: Yes.   
• A: Do you have the other admin in your organization?   
• B: No.   
• A: You need one.... Service request?   
• B: Yes   

Alternatively, you can try set up a new trial tenant and submit your support request: 

1. Start a free trial: Go to Compare Office 365 Enterprise Pricing and Plans | Microsoft 365.  and click Try for free to create a new tenant.
2. Complete setup: Follow the guided steps to create a new Microsoft account and tenant.
3. Access Admin Center: Sign in at https://admin.microsoft.com.
4. Open Support: In the left menu, select Support > Help & support.
5. Submit a ticket: Clearly state you are locked out of a different tenant where you are the admin. Include: Admin account email, Tenant domain name, Error messages, Issue details, Confirmation you are the administrator
6. Track your request: Submit and note the ticket number.

Important notes:  

• The trial tenant won’t give access to your original tenant’s data or settings; it’s only for contacting Microsoft support.
• Support may require identity and admin rights verification for the locked tenant.
• Resolution could take longer because you’re contacting from a different tenant.
• Please do not forget cancel the trial subscription after resolving the issue to avoid charges (Admin Center > Billing > Your products). Thank you for your cooperation.

Answer 2

Dear @Very disappointed,
Thank you for posting your question in the Microsoft Q&A forum. From what you described, you’re trying to contact Microsoft about a canceled account/subscription, but you keep getting routed through menus and sign‑in prompts. You also can’t find the Live Chat option like before, even when you sign in with another (free/alternate) account.

To better assistance, could you please confirm following information:

Is the affected sign-in a personal Microsoft account (Outlook/Hotmail) or a work/school account?

Which Microsoft 365 plan was canceled (Personal/Family/Basic vs Business)?

Can you sign in to any other working Microsoft account right now?

What country/region are you located in (so we can avoid overseas numbers)?

Are you trying to stop billing, restore access, or both? Your detailed response will help us diagnose and investigate the issue more efficiently.

I truly appreciate your patience and understanding. If I misunderstood what you’re looking for, feel free to let me know or share a screenshot. I’d be happy to help further!

I'm looking forward for your reply. Thank you for your cooperation.