Cancelled subscription and was still charged

Question

How do I contact customer service to request a refund of a charge for Office 365? This product was cancelled and my credit card was still charged.

Answer 1

Hello Jeff Spriggs III,

Thank you for reaching out in Microsoft Q&A forum.

I understand how frustrating it is to see a charge on your card even after you’ve already canceled the Office 365 subscription and expected it to stop billing.

Please go to this link to check your refund eligibility and follow the prompts to get refund: Do you want to refund or cancel Microsoft 365?

If you cannot process refund:

For the security and privacy of your account, community members and moderators on this public forum do not have access to user accounts, billing details, or payment information. Therefore, we are unable to investigate charges or process refunds.

This issue must be addressed directly with the official Microsoft Support team for Accounts and Billing:

1. Go to Contact Us - Microsoft and sign in your account.
2. Type Billing and payment in the search box.
3. Click Get help and Select Contact Support.
4. Choose Microsoft 365 and Office as Products and Services; and Billing and payment updates as Category
5. Click Confirm.
6. You can choose to chat with a support representative.

Note: The chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Answer 2

To request a refund for a charge related to your cancelled Office 365 subscription, you should contact Microsoft customer support directly. Here are the steps you can follow:

1. Visit the Microsoft Support page: Go to the Microsoft support website.
2. Sign in: Make sure to sign in to your Microsoft Account that is associated with the subscription.
3. Select the product: Choose "Microsoft 365" from the list of products.
4. Get Home support: Click on "Get Home support" and describe your issue.
5. Contact Support: Look for the "Contact Support" option, then select "Billing and Payment updates" to proceed.
6. Chat with an agent: You can chat with a support agent in your web browser or choose to receive a call back.

This process will help you address the billing issue and request your refund effectively.