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i have a audio problem on my windows 11 laptop

eric martin 5 Reputation points
2026-02-18T00:27:38.8066667+00:00

i have an audio problem on my windows 11 laptop i have audio but can't play anything online.

Windows for home | Windows 11 | Devices and drivers
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  1. Q&A Assist
    2026-02-18T00:27:57.7733333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To resolve audio problems on your Windows 11 laptop, especially if you can hear audio but cannot play anything online, you can try the following steps:

    1. Check Audio Drivers: Open Device Manager and ensure that your audio drivers are installed and functioning correctly. You may need to update them to the latest version or roll back to a previous version if the issue started after an update.
    2. Run the Audio Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters and run the Playing Audio troubleshooter. This can help identify and fix common audio problems.
    3. Check Browser Settings: Sometimes, the issue may be related to the browser you are using. Ensure that the browser has permission to play audio and that no extensions are blocking audio playback.
    4. Test Different Applications: Try playing audio from different applications or websites to determine if the issue is specific to one application or site.
    5. Reinstall Audio Drivers: If the above steps do not work, consider uninstalling and then reinstalling the audio drivers. To do this, go to Device Manager, find your audio device, right-click, and select "Uninstall Device" (do not check the option to delete driver software). After uninstalling, restart your laptop, and Windows should reinstall the driver automatically.

    If the issue persists after trying these steps, you may want to check for any compatibility issues or specific settings related to your audio device.

    References:

    2 people found this answer helpful.
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  2. Lucus-V 5,700 Reputation points Microsoft External Staff Moderator
    2026-02-23T20:23:03.66+00:00

    Hi eric martin,
    Welcome to Microsoft Q&A forum. I'm happy to help.

    Regarding your information that you have audio but can't play anything online, do you mean you don't have audio with your browser?

    If so, please troubleshoot with following steps:

    • Open Settings > System > Sound > Volume mixer > scroll down to Apps section > check the volume of your using browser.
    • Make sure the tab is unmuted.
    • Make sure the media player of the website is not muted or low volume.
    • Test with another browser.

    If you have any updates, please feel free to let me know.

  3. Vaishanvi Watane 0 Reputation points
    2026-02-18T04:01:06.1366667+00:00

    i have a adiuo problem

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