my link to Toolkit doesn’t work.

Question

My professor needs to open it the first time he clicks on it, and it opens for him.

Thanks

Answer 1

Hi @Edilia Mota

Thank you for posting your question in the Q&A Forum. 

Since you are using OneNote on MacOS, this issue is often related to permission sync or credential caching. To ensure your professor can open the link immediately, please try the following steps:

1. Verify Sharing Permissions: Don't just copy the URL from your browser's address bar. Go to the notebook, click Share, select “Anyone with the link” or “People in your organization with the link”, click Apply, then copy the new link.
2. Force Sync: Right-click the notebook and select Sync This Notebook before sharing. If syncing hasn’t completed, others may see errors such as Access Denied or Link not found.
3. Test in Private Mode: Open a Guest or Incognito window and paste the link to ensure it works for others.
4. Check MacOS Credentials: If the link works elsewhere but not for your professor, suggest trying a different browser to bypass cached credentials.

Let us know if the issue continues after updating the link permissions.

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Answer 2

If the link to the Toolkit is not working for your professor, there are a few troubleshooting steps that can be taken:

1. Check Browser Settings: Ensure that cookies are allowed and pop-ups are not blocked for the Toolkit site. This can affect the ability to open links correctly.
2. Clear Cache and Cookies: Sometimes, clearing the browser's cache and cookies can resolve loading issues.
3. Try a Different Browser: If the issue persists, attempting to open the link in a different browser or in incognito mode may help.
4. Sign In Requirements: Make sure that your professor is signed in with the correct Microsoft account that has access to the Toolkit.

If these steps do not resolve the issue, consider reaching out to your IT support for further assistance.

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