I can't Access to my Azure Account

Question

I can't Access to my Azure Account

Isaías Crisóstomo 20

How can I access my Azure account with two-step verification if I'm not receiving the verification code?

IMPORTANT: this used to create the account [REDACTED], With this account, I can access it without problems (send and receive emails), including the verification code, but I cannot receive the validation code for the Azure account

Isaías Crisóstomo 20 Reputation points

2026-02-18T00:46:17.37+00:00

I contacted support and they created a ticket for me (No. ) on February 5, 2026, and I still haven't received any support.
Isaías Crisóstomo 20 Reputation points

2026-02-18T13:07:09.9666667+00:00

I haven't received the code you sent me, and I've tried all the options you offer. I need direct support, please.
Sridevi Machavarapu 22,115 Reputation points Microsoft External Staff Moderator

2026-02-18T13:21:07.76+00:00

Hello Isaías Crisóstomo,

Please share the requested details in Private messages tab that can be found under your question.

Answer accepted by question author

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Isaías Crisóstomo 20 Reputation points

2026-02-18T00:46:17.37+00:00

I contacted support and they created a ticket for me (No. ) on February 5, 2026, and I still haven't received any support.
Isaías Crisóstomo 20 Reputation points

2026-02-18T13:07:09.9666667+00:00

I haven't received the code you sent me, and I've tried all the options you offer. I need direct support, please.
Sridevi Machavarapu 22,115 Reputation points Microsoft External Staff Moderator

2026-02-18T13:21:07.76+00:00

Hello Isaías Crisóstomo,

Please share the requested details in Private messages tab that can be found under your question.

Answer 1

Sridevi Machavarapu 22,115 Microsoft External Staff Moderator

Hello Isaías Crisóstomo,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Isaías Crisóstomo 20 Reputation points

2026-02-19T12:21:04.8166667+00:00
About 4 hours ago, I received a call, but it was outside of working hours, so I asked for two things:

Call me back in two hours

I need support in SpanishPlease, could you call now...I'm waiting you....Thanks Once Again....
Sridevi Machavarapu 22,115 Reputation points Microsoft External Staff Moderator

2026-02-19T12:48:19.9233333+00:00

Hello Isaías Crisóstomo,

Your support language has been updated to Spanish as requested. Please reply to the same support engineer’s email confirming your availability so they can contact you at a suitable time.

Thank you for your patience.

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I can't Access to my Azure Account

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