KB5077181 Causes PC to freeze

Question

I installed Update KB5077181. When I open the Zwift app, it partially loads then the PC freezes, the mouse cursor does not move and the only way to regain the PC is a hard reset. This is the same issue as caused by KB5074109 in January. I have uninstalled the latest update and pause further updates. The graphics card is Nvidia GeForce GT730.

Does anyone have any solution to this please? Should I just wait until there is another update and try again then?

Answer 1

Hi John Bremner,
Welcome to Microsoft Q&A forum. I'm happy to help.

You may try a workaround from user AJ42 on this thread: Windows 11 update KB5074109 reportedly reduces gaming performance.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

As this is only a workaround, it may or may not work on your system. If the workaround cannot help, please uninstall the update and wait for news from Microsoft.

I hope that above information is helpful to you.

Answer 2

Hi, thanks for the detailed information. As per checking and analyzing the event files you have, there are general errors in the event files. Kindly follow the steps below for us to fix the issue:

Method 1. Do a clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

If none of the above solutions work, I suggest doing an in-place upgrade, which will update the device to the latest version and repair all issues without deleting any files.

 

Kindly follow the steps from this link:

https://learn.microsoft.com/en-us/answers/questions/4252110/how-to-run-in-place-upgrade-in-windows-11

Answer 3

It seems you are experiencing freezing issues with your PC after installing update KB5077181, particularly when using the Zwift app. This type of problem can sometimes be linked to specific updates that may not be fully compatible with certain hardware configurations or software applications.

Here are a few steps you can consider:

1. Uninstall the Update: Since you've already uninstalled KB5077181 and paused further updates, this is a good first step to regain stability.
2. Check for Graphics Card Drivers: Ensure that your Nvidia GeForce GT730 drivers are up to date. Sometimes, updating or rolling back to a previous driver version can resolve compatibility issues.
3. Wait for a New Update: If the issue persists, it may be wise to wait for future updates from Microsoft that could address these problems. Keeping an eye on community forums or Microsoft's official announcements can provide insights into when a fix might be available.
4. Contact Support: If the problem continues, consider reaching out to Microsoft Support or the Zwift support team for further assistance.

It's often a good practice to monitor the situation after uninstalling problematic updates and to check for any new updates that may resolve the issues you are facing.

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References:

• The installation hangs when you try to install a KB update