my hotmail is hyjacked changed account info can not recover

Question

My email has been hijacked and compromised. I tried to recover my account by entering the information, but it won't let me. It was ******@hotmail.com, and I did recover at first and changed to ******@hotmail.com. Somehow they managed to take it backover and now they have changed the phone number, and I can't respond to anything sent to the compromised email

Please help, I feel violated

Answer 1

I'm sorry to hear that you're experiencing this issue. I'm happy to help.

What is the exact error message you receive when trying to log in to your account?

To recover a hacked account, please visit the link below and follow the suggested steps: https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

The link provides comprehensive steps to recover a hacked account and also gives you the option to chat with Microsoft Support as a last resort.

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Also, please fill out the account recovery form. For the link and instructions, refer to step 3 in the link below.

Help with the Microsoft account recovery form:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42