Contact List contacts not showing upi in the Mail tab

Question

Hello All,

I have manually been creating some contact list on Outlook. I noticed that only some of the contacts ended up syncing to the mail tab. Am I missing a step? I thought the sync was instantaneous. Any help is greatly appreciated

Answer 1

Dear @Mike Bradley,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

To better understand the issue, could you please help me confirm a few additional details?

1. Does the same behavior also occur when you access Outlook on the desktop app, or is it only happening on Outlook on the web?
2. You mentioned that only some of the contacts ended up syncing. Could you clarify whether the missing contacts belong to a specific group of users (for example, external contacts)?
3. If possible, please share a screenshot showing the contact list and the contacts that are not appearing. This will help me review the behavior more accurately.

Once I have these details, I’ll be in a better position to advise on the next steps.

Thank you for your cooperation, and I look forward to your update.