How can I remove resources.office.net running in the background on my Mac?

Question

I am only using Word and Safari everyday doing simple things. I notice it runs full of my CPU in the background. I have erased and set up as new my Mac already but didn't help. I have also checked my log in items and uncheck everything and still same issue

Answer 1

Hi Jessica,

Great work!

Is it suppose to be like it? I thought it was eliminating resources.office.net.

This is normal since Microsoft Office needs the Internet for experiences. We have prevented a memory leak now causing the previous issue, which would not make the CPU usage 100% or memory.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!

Answer 2

I recently discovered this issue too: extremely high memory usage when opening a Word document on my Mac, caused by the same source, from resources.office.net.

Answer 3

Found the problem. You aren't writing the entire command; the defaults write is missing. Simply copy and paste each line from the reply I gave. Here is an example from Windows.

Answer 4

Thanks, Jessica. Can I see a screenshot of the commands you are entering?

Answer 5

Hi Jessica,

Please open the Elevated Terminal/Terminal first.

Use these commands to disable Connected expriences for Office apps and you should see the memory usage going down immidiately afterwards.

defaults write com.microsoft.office DiagnosticDataTypePreference ZeroDiagnosticData 
defaults write com.microsoft.office ConnectedOfficeExperiencesPreference -boolean false 
defaults write com.microsoft.office OfficeExperiencesAnalyzingContentPreference -boolean false
defaults write com.microsoft.office OfficeExperiencesDownloadingContentPreference -boolean false
defaults write com.microsoft.office SendAllTelemetryEnabled -boolean false

Answer courtesy https://forums.macrumors.com/threads/microsoft-word-web-content-high-cpu-usage.2477641/

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!

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