How to fix the instruction at 0x000007FF819 279FEE referenced memory at 0x00000. the memory could not be read

Question

Hello! I’ve already reset the laptop twice and this appears at startup when I wanted to simply restart, powered off multiple times too. I can’t interact with it, the mouse didn’t even load up…

thank you!

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

This error occurs when there is a memory failure or a memory leak on the PC. To sort out the issue, kindly follow the steps below:

Method 1. Do a clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Method 2. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any RAM issues.

• Press Windows key + R, then type in mdsched.exe hit OK, then restart the device.