How to fix this,We will send a verification code to sm*****@yahoo.com‎. this is no longer need to replace

Question

my old yahoo act deactivated, opened new microsoft account with another email, I cant pay for windows 10 extention.

How can I fix this please

******@outlook.com

Verify your email

We will send a verification code to sm*****@yahoo.com‎. To verify that this is your email address, enter it below. this was deactivate please assist sm*****@yahoo.com‎.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

May I please know if you have any other verification methods, such as a phone number or an Authenticator app, to Verify Your Identity?

If you only have the Yahoo email address to receive the code and this address no longer exists, you will have to replace the Security information in your Microsoft account.

That is, on the Verify Your Identity Screen, select 'I don't have any of these' and follow the prompts to replace the security information.

Note - If you remove all of your previous security information and replace it with something new, your account will be put in to an restricted state for 30 days.

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Answer 2

To resolve the issue with the verification code being sent to your deactivated Yahoo account, you can follow these steps:

1. Update Your Email Address: Since your old Yahoo account is deactivated, you need to update your Microsoft account with your new email address. You can do this by signing into your Microsoft account and navigating to the account settings to change your email address.
2. Account Recovery: If you are unable to access your Microsoft account due to the verification code being sent to the old email, you may need to fill out the account recovery form provided by Microsoft. You can find this form at https://account.live.com/acsr.
3. Contact Microsoft Support: If the above steps do not work, you can contact Microsoft Support for further assistance. You can sign in with any account to contact them or create a new account if necessary.
4. Check for Other Verification Methods: If you have set up alternative verification methods (like a phone number), check if you can use those to verify your identity.
5. Try Different Browsers or Networks: Sometimes, using a different browser or network can help in accessing your account settings more effectively.

By following these steps, you should be able to resolve the verification code issue and regain access to your Microsoft account.

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References:

• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Not receiving emails after my facebook account was hacked - Microsoft Q&A