Urgent: Unable to Access Hotmail Account – Recovery Form Not Working

Question

Hi, I have been locked out of my Hotmail account. I have tried the password reset and completed the account recovery form several times, but Microsoft says I haven’t provided enough information. I no longer have access to my old device, and my phone number isn’t working for authentication. My recovery email is a Gmail address, but I’m not receiving any reset emails. I urgently need access as I am currently job hunting after redundancy. Any help or escalation would be greatly appreciated.

Answer 1

Hello, I’m Virginia a fellow Windows user.

Please note we’re not Microsoft but fellow users like yourself & have no access to accounts.

Try recovering your account here:

Locked account:

https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

Or:

Can’t sign in:

https://support.microsoft.com/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

You can try also https://support.microsoft.com/home/contact & choose Account Recovery.

If none of the above work then you’ll require the account recovery form:

https://account.live.com/acsr If you can’t provide enough information then please try to find it - sent emails can be found via friends/contact lists.

Please note if you have 2/multi factor authentication active on your account then you cannot use the form to recover the account.

If you’re successful in changing the details then you may find that the account is limited for 30 days, this is a security feature & cannot be circumvented.

Answer 2

If you're locked out of your Hotmail account and facing issues with the recovery process, here are some steps you can take:

1. Account Recovery Form: Since you've already tried the recovery form, ensure that you provide as much detailed information as possible. This includes recent email subjects, contacts, and any previous passwords you remember. If you are blocked from submitting the form due to too many attempts, you will need to wait for the lockout period to expire before trying again.
2. Use a Familiar Device: When attempting to recover your account, use a device and location that you have previously used to access your Hotmail account. This can help in verifying your identity.
3. Check Recovery Options: Since your recovery email is a Gmail address, ensure that you can access it. If you are not receiving reset emails, check your spam or junk folder. If possible, try to update your recovery options if you regain access.
4. Contact Microsoft Support: If the automated recovery options are not working, consider reaching out to Microsoft Support. You can explain your situation and see if they can provide any additional assistance or escalate your case.
5. Security Measures: If you suspect that your account may have been compromised, it is crucial to secure your devices by running antivirus scans and ensuring that no unauthorized access is occurring.
6. Patience and Persistence: The recovery process can be frustrating, but persistence is key. Keep trying to provide the necessary information through the recovery form and follow up with support if needed.

Remember, account recovery is fully automated for security reasons, and manual intervention is generally not available for consumer accounts.

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References:

• Locked out of my Outlook account and recovery options not working - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A