Issue with License viewing Getting Error E6118

Question

Unable to view the Keys in my Admin Portal. Getting Error E6118

Answer 1

Dear @MANUU CIT,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, the Admin Portal shows error E6118 when viewing license keys.

The error occurs when the Microsoft Admin Center cannot retrieve license or activation key information from Microsoft’s licensing services. This issue cannot be resolved from the tenant or browser side.

In this situation, I recommend you contact to Microsoft Support team via submit support ticket.  

The Microsoft Online Support Team has higher permission than us moderators to remotely assist you and collect background logs for the root cause. This is a more efficient and direct way in recovering this scenario for you.

Here are a few recommended steps you can take to get direct help from Microsoft:  

Sign in to the Microsoft 365 Admin Center with a Global Admin account > Go to Help & Support >

Create a new service request.

If you are unable to access the Microsoft 365 admin center, you can contact Microsoft Support directly via this link: Get support for Microsoft 365 for business

Note: Please understand that as forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems or test devices required to resolve backend issues, I truly appreciate your understanding of these limitations. I genuinely hope the information I share helps guide you in the right direction, and I'm always here to assist as much as I can within my scope.   

If you have any other questions, please feel free to reach out.

Answer 2

Error E6118 typically indicates an issue with permissions or access rights when trying to view keys in the Microsoft 365 admin portal. Here are some steps you can take to troubleshoot this issue:

1. Check Your Role: Ensure that you have the appropriate administrative role assigned to your account. You may need to be a Global Administrator or have specific permissions to view license keys.
2. Sign In with the Correct Account: Make sure you are signed in with the account that has the necessary permissions. If your organization has multiple accounts, try using a different account that might have the correct access.
3. Clear Browser Cache: Sometimes, clearing your browser's cache and cookies can resolve unexpected errors in the portal.
4. Try a Different Browser or Incognito Mode: If the issue persists, try accessing the admin portal using a different web browser or in incognito/private mode to rule out browser-specific issues.
5. Contact Support: If none of the above steps resolve the issue, consider reaching out to Microsoft Support for further assistance.

Following these steps should help you resolve the Error E6118 and regain access to view your keys in the admin portal.