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Hi @Linda Powell609
Thank you for reaching out to our Q&A forum.
First, please double check which license you are using. go to https://portal.office.com/account/?ref=Harmony#subscriptions and check in Subscriptions tab. If you are using school account, please check with your IT admin whether you have Visio Plan 1 or 2.
Based on my research, if you have Visio Plan 2 or a non-subscription version such as Visio Professional or Visio Standard 2024, 2021, or 2019, you can install and use the desktop app.
If you have Visio Plan 1, the only way for you to access Visio is via the web app version. To learn how to access Visio this way.
Install Visio or access Visio for the web - Microsoft Support
In conclusion, if your Microsoft account has Visio Plan 2, you just need to sign in and Visio will be activated.
I hope this helps.
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