Can not access DevOps any more

Question

I can not access to my DevOps, which is

Plexus Default Directory

<PII Removed>

Answer 1

Hi @Quan Ly ,

Thanks for the confirmation. Glad the issue is resolved

Solution:

1. Use Private Browsing:
   • Open an InPrivate or Incognito browsing session and try accessing your organization directly via https://dev.azure.com/<YourOrganizationName>.
2. Check for Errors:
   • If you’re getting a specific error message like "401 Not Authorized" or "403 Forbidden", those often indicate permission issues. You may want to ensure you're signed in with the correct account type (work account vs. personal account).

Hope this helps!

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Answer 2

If you are unable to access your Azure DevOps account, there are several troubleshooting steps you can follow:

1. Check Your Account Type: Ensure that you are signing in with the correct account type (Microsoft Entra ID vs. personal Microsoft account). If your account is shared between both types, make sure you are using the right one.
2. Clear Browser Cache: Sign out completely from Azure DevOps using the link https://aka.ms/vssignout, then clear your browser's cookies and cache. You can do this by pressing Ctrl + Shift + Delete in most browsers.
3. Use Incognito Mode: Open a private or incognito browsing session to see if you can access Azure DevOps that way. This can help bypass any cached credentials that may be causing issues.
4. Verify Organization URL: Make sure you are using the correct URL format to access your organization: https://dev.azure.com/{organizationName}.
5. Check Permissions: If you have recently been granted access or if your permissions have changed, you may need to refresh your permissions or check with your administrator to ensure you have the necessary access level.

If these steps do not resolve the issue, you may need to contact your organization’s administrator or Microsoft Support for further assistance.