Problems with Pearson Vue proctoring

Question

I am writing to formally appeal the cancellation of my GHAS 500 (GitHub Advanced Security) exam. After successfully completing all pre-exam requirements—including document validation and a full environment scan—the proctor abruptly cancelled my session while the exam was loading.

The proctor claimed a policy violation occurred, yet provided no specifics. I immediately opened a support ticket. After waiting a week, the only response I received was that "nothing can be done" and that I must pay for a new exam. When I requested evidence or a specific reason for the alleged violation, my request was denied.

I take my professional integrity seriously and I did not violate any policies. I am requesting a thorough review of the session recording and a complimentary voucher to retake the exam I have already paid for.

I dont know where should I open a MS support. Please I appreciate any advice.

Regards,

Answer 1

Try support:

https://learn.microsoft.com/en-us/credentials/support/help

Support request:

Credentials Support