When I attempt to delete an old device from my Microsoft account, I get "Something happened. Wait ... then try ... if persists, contact us

Question

I am trying to remove an old computer from my Microsoft Account device list. No matter what day I try, I get this message:

TraceID: TEWYUmIGYEuMa3zf.100

Something happened. Wait a bit, then try again. If this issue persists, contact us.

Who am I supposed to contact and how can this be fixed?

Answer 1

If you are encountering an error message when trying to delete an old device from your Microsoft account, it may be due to a temporary issue with the Microsoft services. Here are some steps you can take to try to resolve the issue:

1. Wait and Retry: Sometimes, these issues are temporary. Wait for a while and try again later.
2. Clear Cache and Cookies: Clear your browser's cache and cookies, then try accessing your Microsoft account again.
3. Use a Different Browser or Device: Attempt to delete the device using a different web browser or device to see if the issue persists.
4. Check Service Status: Visit the Microsoft service status page to check if there are any ongoing issues with Microsoft account services.
5. Contact Microsoft Support: If the problem continues, you may need to contact Microsoft Support for further assistance. You can find support options on the Microsoft website.

If you need to contact support, you can follow the link provided in the error message or visit the Microsoft support page directly for more options.

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References:

• Microsoft 365
• Error AADSTS700003 - Device object was not found in the tenant '<TenantName>' directory