How do I stop all incoming email from going to junk folder

Question

All of a sudden, all my emails come into my junk folder. When I go there and choose any of them as not junk it doesn't seem to matter, the next day it goes to junk again. I get nothing in my normal or other inbox

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

To stop all incoming emails from going to the Junk folder in Outlook, you can try the following steps:

1. Check Junk Email Options:
   • Open Outlook and go to the Home tab.
   • Click on Junk and select Junk E-mail Options.
   • On the Options tab, make sure to clear the option that says Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder if it is checked.
2. Add Safe Senders:
   • In the same Junk E-mail Options dialog, you can add your email addresses or domains to the Safe Senders List. This tells Outlook to always allow emails from those addresses.
3. Check Blocked Senders List:
   • Ensure that the email addresses you want to receive emails from are not in the Blocked Senders List. You can manage this list in the Junk E-mail Options as well.
4. Disable the Junk Email Rule:
   • If the junk email rule is causing issues, you can disable it using PowerShell if you have administrative access. The command is:

          Set-MailboxJunkEmailConfiguration <MailboxIdentity> -Enabled $false
     

   • Make sure to replace <MailboxIdentity> with your actual mailbox identity.
5. Review Spam Addresses on Mobile Devices:
   • If you are using a mobile device, check the spam addresses feature in your email app and remove any entries that should not be there, such as your corporate domain.

By following these steps, you should be able to prevent your emails from being automatically moved to the Junk folder.

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References:

• New email messages automatically move to the Junk folder in Microsoft Outlook
• Junk e-mail messages are permanently deleted
• Configure Exchange antispam settings on mailboxes