Update address

Question

Moved from canada to us. trying to update country information. country is locked to canada.

Answer 1

Hi Brett,

Microsoft support can make backend changes to this. I assume you have changed your country on the https://account.microsoft.com/profile page successfully.

Please go to the https://support.microsoft.com/contactus page

Type "Chat with someone" option and press Enter.

Please click on the "Contact support" button at the bottom.

Select the Product and Category for support based on your requirements.

The available support methods will be shown to you.

I hope this information helps. If you have any more questions, don't hesitate to reach out.Otherwise, please take a moment to rate the answer. Wishing you good luck!

Answer 2

You cannot change the country/region for your organization in Microsoft 365. The country/region where your organization is headquartered determines which services are available, the taxes and billing currency, and the location of the data center. To change your organization's country/region, you will need to sign up for a new account, choose the desired country/region, and buy a new subscription.

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References:

• Change your organization's address, contact preferences, and technical contact in the Microsoft 365 admin center
• Change the billing addresses for your Microsoft business subscription
• Set up county information
• View and manage address changes
• Set-CsOnlineLisCivicAddress