Constant issues with account recovery details

Question

A few months ago, Microsoft had logged me out of my email of ten years to update my password, I could either receive an SMS (to an old phone number I have no way of accessing) or through account details, which although every time I believe I answer the questions to the best of my ability, they never let me in; it has been driving me insane. Any knowledge or insight into how I can recover it (that doesn't involve try answering harder) would be greatly appreciated, thanks.

Answer 1

Hey there! Nice to meet you!

Since you do not have access to your verification method (your old recovery phone number) for a password reset, I'm afraid the only way to recover/verify the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to assist you with manual recovery, unblocking, and escalation for this case, as stated in this article, that they are not permitted to send password resets, access, or even change any details on the account:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Thank you for your understanding.

Best regards,

Darhyl