microsoft update that is tieing up my compurter for hours and I need to use it for work

Question

My conputer is stuck in an update that says "stage 2 of 2 cleaning up. you're 0 % there. Please keep your computer on." This has been going on for hours and I need to use my computer to work today. Please help!!!!!!!!!!!!

Answer 1

Stage 2 of 2 indicates the update has been installed and Windows is just trying to clean up temporary update files from your drive.

Press and hold the power button on the case of your PC for 5 - 10 seconds to perform a hard shut down.

Wait a couple of seconds, then start your PC again, does Windows start normally?

If so, run the Disk Cleanup utility in FIle Explorer to clean the temporary update files off your drive.

Answer 2

If your computer is stuck on an update with a message like "stage 2 of 2 cleaning up" and it has been at 0% for hours, it may be experiencing a hang during the update process. Here are some steps you can take to resolve the issue:

1. Wait a Bit Longer: Sometimes, updates can take longer than expected. If possible, give it some more time to see if it progresses.
2. Force Restart: If it remains stuck, you may need to force a restart. Press and hold the power button until the computer shuts down. Wait a few seconds, then turn it back on.
3. Boot into Safe Mode: If the computer does not boot normally, try booting into Safe Mode. You can do this by turning on your computer and as soon as you see the Windows logo, press and hold the power button to turn it off. Repeat this two or three times until you see the Automatic Repair screen. From there, select "Advanced options" > "Troubleshoot" > "Advanced options" > "Startup Settings" > "Restart" and then choose Safe Mode.
4. Use Windows Recovery Environment (WinRE): If you can access WinRE, you can try performing a Startup Repair or System Restore if available.
5. Reset the PC: If none of the above works, you might consider resetting your PC. This can be done from the WinRE menu by selecting "Troubleshoot" > "Reset this PC". You can choose to keep your files or remove everything.

If these steps do not resolve the issue, you may need to seek further assistance from Microsoft support.

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References:

• Windows Update hangs and new updates are uninstalled after a restart
• New laptop MSI won't go past update installation at first boot - Microsoft Q&A