Cannot receive email and understand no technical questions

Question

I am elderly and cannot understand technical questions or answers eg which system or version are you using.

I cannot receive any emails - they completely stopped yesterday. It seems I can still send emails. It is the same on all my devices and a local computer shop says there is something wrong/a glitch at the Microsoft end not on my email. He told me to speak to a person at Microsoft as it needs to be fixed at their end. But it seems impossible to speak to a person….. I am not sure I will even find my way back here for any answers and don’t know how I got to this Q and a portal. I will not receive any notification of anyone answering anyway……because I cannot receive emails. I am having to select tags below (whatever these are) but I’ve no idea if I’m selecting the right ones.

Answer 1

Hi,

Thank you for the update. Let me take a look on that one for you.

Regards,

Noel

Answer 2

Hi,

Thank you for sharing your question.

I understand how worrying and confusing it feels when all your emails suddenly stop coming in, especially when you’re not comfortable with technical language. You’re doing the right thing by asking for help.

When emails stop arriving on all devices at the same time, it often means something is happening with the mailbox on the Microsoft side, not your phone or computer. Microsoft explains that when no new messages appear on the web or in apps, the issue is usually at the mailbox level, not the device you’re using.

To try to fix this, the simplest step is to check your email on the Outlook.com website at www.outlook.com. Microsoft recommends this as the first and easiest way to see whether the account is working. If nothing appears there, it confirms the problem is with the mailbox, not your devices.

Sometimes emails can also be moved automatically into folders like Junk, Deleted Items, or Other instead of the main Inbox, so it helps to take a quick look at those as well.

May I ask when you go to www.outlook.com, can you see any new emails at all, even in the Junk or Deleted Items folders?

Please let me know what you see, and I’ll guide you step‑by‑step in simple, non‑technical language. I’m here to help until it’s fully sorted.

 

I hope this helps.

 

Best Regards,

Noel