Azure Startup Credits Not Received (USD 1,000 Initial Credit)

Question

I successfully applied for the USD 1,000 Azure credit, which is required as the initial step before requesting the Azure Startup credit of USD 5,000. However, despite completing the application process, the credits were never applied to my Azure subscription.

I have already redeemed the corresponding code and verified that my account is active, but the credit balance still shows $0. Because of this, I am unable to proceed with the Startup program application.

Could you please help me verify the status of my credit application and apply the pending credits, or advise on the next steps required to resolve this issue?

Thank you for your support.

Answer 1

In addition to what Nathan mentioned earlier :-

Common Reasons for application declination:

• Registration details do not exactly match official company records
• Company address or legal information is incomplete or inconsistent
• The product description does not clearly show that you own and are building the software
• Verification was not completed within 90 days after redeeming the initial $1,000 credit
• A previous verification attempt or duplicate application blocked automatic approval
• The business appears to be mainly consulting-based rather than product-based

Kindly ensure that you are meeting the eligibility criteria listed:

To qualify for up to $5,000 in Azure credits:

• You must have redeemed the initial $1,000 startup credit.
• Your startup must be a registered legal business entity.
• Verification must be completed within 90 days of initial redemption.
• You must develop and own a software-based product or service. The software must not be licensed from another party.
• You must not be a government agency, educational institution, consultancy, agency, development shop, personal blog, or crypto mining operation.

Reference: https://learn.microsoft.com/en-us/azure/signups/overview#additional-eligibility-requirements

Answer 2

Hey there, Gabriel Parra

When applying for the additional $5'000 Azure credits, please make sure you have:

1. Confirmed your business address,
2. Provided a business registration details,
3. Shared a brief description of your start-up.

Your application then gets sent off to the verification team. This looks to be a manual process and can take up to 7 business days to complete. Once the team have verified your application and account, the credits are applied to your account.

You can find out more information about this offer here: https://learn.microsoft.com/en-us/azure/signups/overview#step-2-unlock-up-to-5000-with-business-verification

You will need to sign into your account used to create the Azure Startups program to see if these credits were applied. If you are still having trouble with this, please reach out to the Azure Startups team by signing into your account here: https://portal.startups.microsoft.com/login

Then click onto the '?' icon on the top-right corner of your screen. You will then see an option to submit a support request.

Hope this helps,
Nathan