Azure showing an error when upgrading support plan

Question

When I or anyone on my team comes to upgrade our support plan, we get shown the below error, and can't get past it. We all have a Global Administrator role. Any ideas on how to get past this?

Answer 1

Hi Ian Lyons,

Thanks for the reaching out in Microsoft Q&A forum,

The "An error occurred. Please try again later" message when attempting to upgrade Azure support plans is a frequent issue, often unrelated to Global Administrator permissions. It typically stems from backend commerce system glitches, browser issues, or billing account access limitations, even for users with elevated roles.​

Steps:

Verify Billing Permissions: Confirm your role includes Billing Account Owner or Contributor access via Azure Portal > Cost Management + Billing > Properties. Global Admin grants Entra ID control but not always commerce-side actions for support plan changes.

Alternate Access Path: Navigate to the Microsoft 365 Admin Center (admin.microsoft.com) > Billing > Your products > Select Azure subscription > Change support plan. This bypasses the Azure Portal's affected blade.​

Browser and Network Fixes: Use an incognito window, clear cache, and test from a non-corporate network to rule out Conditional Access policies blocking commerce endpoints.​

Subscription and Plan Considerations:

Ensure the subscription is Active (not suspended) in its Overview blade. For Microsoft Customer Agreement (MCA) or portal-purchased plans, upgrades occur directly in the portal; Enterprise Agreement (EA) requires contacting your Microsoft representative.

Official Documentation

• Azure Support Plans FAQ​
• Upgrade Azure Subscription (Cost Management)​
• Azure Support Plans Comparison

Kindly let us know if the above helps or you need further assistance on this issue.

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