If i don't have access to my old number how can i manage to get in my email account

Question

If i don't have access to my old number how can i manage to get in my email account

Answer 1

Hello

If you have the correct password, on the page asking for code, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

Answer 2

If you don't have access to your old phone number, you can still try to regain access to your email account by following these steps:

1. Use the Recovery Form: Go to the official recovery form at https://account.live.com/acsr. Select "I forgot my password," enter your email address, and follow the prompts. If you cannot receive the verification code via your old number, you may need to provide additional information to verify your identity.
2. Alternative Recovery Options: If you have set up alternative recovery methods (like a backup email address or security questions), use those to recover your account.
3. Fill Out the Recovery Form Accurately: If none of your recovery options work, click "I don’t have any of these" on the recovery form and fill it out with as much accurate information as possible, such as recent email subjects, folder names, and contacts you've emailed.
4. Contact Microsoft Support: If you still cannot access your account, you can contact Microsoft Support for further assistance. You can find support options at https://support.microsoft.com/contactus. Choose "Microsoft account & billing" and then "Password reset or account recovery" to get help.

Remember, two-step verification cannot be turned off unless you are signed in first, so it's essential to complete the recovery process to regain access to your account.

---

References:

• Can't sign in to my email - Microsoft Q&A
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A