Failed to get authorization for Xbox services. Error %2.

Question

Hello!

Recently, for two days in a row, I had the same problem. When I try to log into my Microsoft account using the official launcher, I get a message saying that there is no internet connection and I can't log in. Sometimes, even if I do manage to log in, I get a message saying that I don't have access to the game, even though I have purchased it and activated it with a license key. My internet connection is stable. I have cleared the DNS cache and reinstalled the drivers, but nothing has helped. Other times, the following error appears: You didn't get permission for the Xbox services. There was an error: %2.

Answer 1

Hi Alil Madaev,

Welcome to the Microsoft Q&A forum.

From what you’ve described, this behavior is most commonly related to a temporary authorization or service sync issue between your device and Xbox/Microsoft gaming services. When this happens, the launcher may incorrectly report “no internet connection” or show messages such as “You didn’t get permission for Xbox services (Error %2)”, even though connectivity is fine.

Here are some possible troubleshooting steps that you can consider in this situation:

1, Repair Gaming Services

• Download and run the Gaming Services Repair Tool for PC, then restart your device.

2, Confirm required services are running

• Open Services - press Start then type services.msc
• Ensure these are set to Automatic and Running:
  • Xbox Live Auth Manager
  • Xbox Live Game Save
  • Xbox Live Networking Service
  • Gaming Services

3, Sign in to the Microsoft Store first, then the Xbox app, and finally open the game launcher.

4, Temporarily disable VPNs or proxies if any are in use, since they can interfere with Xbox service authentication.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

It sounds like you are experiencing issues with Xbox services authorization and connectivity. Here are some steps you can take to troubleshoot the problem:

1. Check Xbox Services Status: Ensure that Xbox services are not experiencing an outage. You can check the status on the Xbox Status page.
2. Verify Xbox Services Enablement: Make sure your game is Xbox services-enabled. You can check this by going to the Partner Center, selecting your game, and looking for Xbox services settings.
3. Sandbox Configuration: If you are developing or testing a game, ensure that your title is published to the correct sandbox and that you have access to it. Double-check the sandbox IDs and your account permissions.
4. Licensing Issues: If you are encountering a licensing error, try switching to the RETAIL sandbox, launching the Xbox App, and then reverting to your original sandbox. This may resolve any licensing issues.
5. Error Code Investigation: For the specific error code you mentioned (%2), it would be helpful to refer to the Xbox Live error code documentation for more detailed information on what that error signifies.

If these steps do not resolve your issue, consider reaching out to support or posting on forums for further assistance.