can't find my ******@outlook.com

Question

Lisha Yao 0

i tried to asnwer the secure questions so many times but it couldn't work, i'm sure that's my account and i really need my acount ******@outlook.com

3 answers

Answer 1

John Jefferson Doyon 60,345 Independent Advisor

Hi, I'm John! I will help you with this.

To help narrow down the issue:

When you say you "can't find" your Outlook account, could you clarify what exactly is happening? Are you getting a message that the account doesn’t exist, or is it just not accepting your password?
Did you receive any notifications about unusual sign-in activity or account changes before this happened?
Have you not signed in to the account for a long time?

Click "Add comment" to let me know.

Regards,

John J.D.

Lisha Yao 0 Reputation points

2026-02-18T19:24:44.76+00:00

Hi, I can’t recovery my email because it said it has some unusual activity I tried to answer recovery questions for so many times but it’s not working as well
John Jefferson Doyon 60,345 Reputation points Independent Advisor

2026-02-18T20:01:38.9566667+00:00

Thank you for letting me know.

Just to further help narrow down the issue:

Also, please try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Answer 2

Lisha Yao 0

I already tried the recovery but it’s not working

Answer 3

If you're having trouble accessing your Outlook account and the security questions are not working, you may want to try the following steps:

Use the Account Recovery Form: Go to the official recovery form at https://account.live.com/acsr. Enter your email address and follow the prompts to recover your account.
Provide Accurate Information: When filling out the recovery form, provide as much accurate information as possible, including recent email subjects, folder names, and contacts you’ve emailed. This can help in verifying your identity.
Check Other Recovery Options: If you have two-step verification enabled, ensure you have access to your recovery methods (like your phone or backup email).
Wait and Retry: If you've attempted recovery multiple times, your account may be temporarily locked. Wait for a period (usually about 24 hours) before trying again.
Contact Microsoft Support: If none of the recovery options work, consider reaching out to Microsoft Support for further assistance. You can contact them through the support page and select the appropriate options for account recovery.

These steps should help you regain access to your account.

References: