HACKERS HIJACKED AN ACCOUNT ON MY PLAN AND I NEED HELP

Question

an account on my plan has been hijacked and taken over - I have filled out the forms to try to regain access numerous timesn and it keeps getting rejected, I have sent numerous emails to secure@microsoft.com with NO RESPONSE !! it has been close to a MONTH since my account was taken over by a hacker and microsoft has been NO HELP! I have personal documents on my one drive that I can NOT access - the hacker has changed the recover email to their own - I NEED HELP!

Answer 1

I'm sorry to hear about your issue. If your email address was changed by the hacker, I suggest you fill out this form (different from ACSR) https://aka.ms/recovermyaccount, which will be sent to a team specially to handle this type of issue.

Use this guide to help you complete it; https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

You should receive a response via email. It may take up to 72 hours. If you don't receive a response after this time, please check your spam folder.

Answer 2

I HAVENT GOTTEN ANY ASSISTANCE FROM MICROSOFT! THE FORMS AND EMAILS ARE DEAD ENDS AND I GET NO RESPONSE - WHERE ELSE CAN I CONTACT SOMEONE REGARDING THIS MATTER?

Answer 3

I'm sorry to hear that your account has been hijacked. Unfortunately, if the hacker has changed the recovery email and you are unable to regain access through the standard recovery forms, the situation can be quite challenging. Here are some steps you can take:

1. Use the Microsoft Account Recovery Form: Make sure you are filling out the account recovery form accurately. If your previous attempts have been rejected, ensure that you provide as much information as possible to prove your identity.
2. Contact Microsoft Support: If you haven't received a response from secure@microsoft.com, consider reaching out to Microsoft Support through their official support channels. You can sign in with any Microsoft account to contact support and explain your situation.
3. Check for Additional Help: You may also want to look into the Microsoft support documentation regarding compromised accounts, which may provide additional steps or resources to help you recover your account.
4. Monitor Your Other Accounts: Since your account has been compromised, it’s also wise to monitor your other accounts for any suspicious activity and consider changing passwords for those accounts as well.

Unfortunately, if the recovery options are exhausted and the hacker has taken control, it may be difficult to regain access without further assistance from Microsoft.

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References:

• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A