Microphone access for Teams on iPhone not working [UPDATE: FIXED]

Question

I was unable to grant MS Teams access to the Mic on iPhone with an Office 365 business account.  This issue does not affect other apps on my phone.

I have an iPhone 12 Pro, running on iOS 26.3 (current as of Feb. 18, 2026).

All apps on my phone are up-to-date, including Teams (v 8.1.1).

When I join a Teams call from my iPhone , I cannot unmute myself using the audio/mic button.  It is set to “mute” with the button greyed out and not clickable.

The Teams app pop-up message says “Teams needs permission.  To participate in a call or meeting, go to settings and allow Teams to use your mic.” 

I have tried unsuccessfully to allow Teams to use my mic by doing the following:

Attempt 1:  Under Settings/Screen Time/Content & Privacy Restrictions/Microphone, “Microsoft Teams” does not appear so I cannot toggle an on/off button. [UPDATE] Turned on "Allow" to allow apps to make changes.

Attempt 2: Under Settings/Privacy & Security/Microphone, “Microsoft Teams” does not appear in the list of apps so I cannot modify the microphone access from here.

Attempt 3: Restarted phone and tried Attempts 1 and 2 above, again.

Attempt 4: Uninstalled and re-installed the Teams app and tried Attempts 1 – 3 above, again.

[UPDATE] Next time I joined a Teams call, it asked for access to the microphone. When I clicked on "Allow" I was able to un-mute my mic. My updated approach in Attempt 1 was what fixed my problem. Hope this helps someone!

Answer 1

Hi @KQ,

Welcome to the Microsoft Q&A Forum.

Thank you for your persistence and the effort you put into troubleshooting this issue independently. I’m glad to hear that things are now moving smoothly on your end.

If you have any questions or run into other concerns in the future, please don’t hesitate to reach out. I’ll be happy to assist, and our Q&A moderators are always here to help provide guidance and support as well.

Wishing you a great rest of your day.