my emails go directly to trash and junk

Question

All my emails go to trash or junk after I changed my email password

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

If your emails are going directly to the trash or junk folder after changing your email password, it could be due to several reasons:

1. Spam Filters: Your email provider may have spam filters that are incorrectly classifying your emails as junk. You can check the settings in your email application to see if there are any filters or rules that might be causing this.
2. Safe Senders List: Ensure that the email addresses you want to receive emails from are added to your Safe Senders list. This can help prevent legitimate emails from being marked as junk.
3. Email Client Settings: If you are using a mobile device or a specific email client, check the settings for spam or junk email filtering. Sometimes, settings can change unexpectedly after a password update.
4. Device Sync Issues: If you have multiple devices accessing the same email account, ensure that they are all configured correctly. Sometimes, settings from one device can affect how emails are handled on another.

You may want to review the settings in your email application and possibly consult the help documentation for your specific email service to resolve this issue.

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References:

• New email messages automatically move to the Junk folder in Microsoft Outlook
• Junk e-mail messages are permanently deleted