Stolen account recovery

Question

My microsoft account got stolen and the one who stole my account changed the e-mail and i cannot acces it. What should i do ?

Answer 1

Hi,

To recover a hacked account, please visit the link below and follow the suggested steps: https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

The link provides comprehensive steps to recover a hacked account and also gives you the option to chat with Microsoft Support as a last resort.

---

Also, please fill out the account recovery form. For the link and instructions, refer to step 3 in the link below.

Help with the Microsoft account recovery form:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Answer 2

If your Microsoft account has been stolen and the email associated with it has been changed, you can follow these steps to attempt recovery:

1. Use the Microsoft Account Recovery Form: Go to the official Microsoft account recovery page and fill out the recovery form. Make sure to provide as much information as possible to prove your identity.
2. Contact Microsoft Support: Since the hacker has changed the email, you may not be able to recover the account through the standard recovery form. It is advisable to reach out to Microsoft Support directly for assistance. You can do this by visiting the Microsoft Support page and selecting the appropriate options for account recovery.
3. Provide Proof of Ownership: If you have access to any previous emails, purchase information, or other identifying details, be ready to provide that information to help verify your identity.
4. Monitor for Unauthorized Activity: If you regain access, check for any unauthorized changes or activity in your account.
5. Secure Your Account: Once you have regained access, immediately change your password to a strong, unique one and enable two-factor authentication (2FA) to enhance security.

If the automated recovery process does not work, persistence in contacting support may be necessary.

---

References:

• Hacked account - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A