How to fix Word .docm ribbon inactive until window is resized, opening from Internet link.

Question

When opening a .docm file directly from the Internet (browser), the Word ribbon is initially inactive and unusable. The only way to make it functional is to click the Word icon in the taskbar to minimize and restore the window, after which the ribbon works normally. This happens every time the file is opened and seems related to Protected View or how Word handles files from the Internet.

Answer 1

Dear @Etienne Moreau,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

I’m very sorry for the inconvenience you’ve experienced, based on the details you shared. As per your description, I have tested it on my end and cannot reproduce the same error. 

For better assist, please kindly let me know some information: 

• Does this issue occur with other Office desktop apps, such as Excel? 
• Your version of Office (e.g., Office 365, 2021)?  
• Does this issue also occur in the Word app?
• If possible, please take a screenshot of the issue you're experiencing so I can better assist you.  

Kindly let me know your responses to the above questions, and feel free to share any other details you think might help me resolve the issue. I look forward to your reply and am here to assist further.

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

Thank you for your valuable time and cooperation.