Missing picture files after using Google Takeout.

Question

My Gmail is out of space. I would like to clear out Google Photos and use the cloud storage of one drive. I selected the Google Takeout, and selected several albums on the Google Photos, but not all of them. I selected the one drive location, and it said file would be copied and moved to My Files>Pictures. I received an email from Google saying your copy and move request is complete. This was done on 2/18/26 8:05 PM PT. I cannot find those picture files or a location called My Files>Pictures on my phone or on my pc.

Answer 1

It seems that you are having trouble locating the picture files after using Google Takeout to transfer them to OneDrive. Here are a few steps you can take to troubleshoot this issue:

1. Check OneDrive: Log into your OneDrive account through a web browser and check the "Pictures" folder to see if the files were uploaded there. Sometimes, the files may not appear in the expected location on your device but could be accessible online.
2. Search Your Device: Use the search function on your PC to look for the files. You can search for common file types like .jpg, .png, or any specific names of the albums you transferred.
3. Check Google Takeout Settings: Ensure that you selected the correct albums in Google Takeout. If you missed any albums, they won't be transferred.
4. Look for Alternate Locations: Sometimes, files may be stored in different folders or locations. Check other folders within your "Pictures" directory or any other locations you may have specified during the transfer process.
5. Recheck Email Confirmation: Review the email from Google confirming the completion of your request. It may provide additional details about the transfer process or any issues that occurred.

If you still cannot locate the files, consider reaching out to Google support for further assistance regarding Google Takeout and file transfers.

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References:

• Overview of OneDrive in Microsoft 365