Account hacked

Question

I recovered my account but hackers are still in it

Answer 1

Greetings!

This is Tin, sorry to hear that your account has been hacked and I'm glad you were able to recover it. Please go to https://go.microsoft.com/fwlink/?linkid=2253707

Sign in your account and then Scroll down to Sign out everywhere and select Sign out.

This will sign out your account from the hackers computer.

How to help keep your Microsoft account secure

https://support.microsoft.com/en-us/account-billing/how-to-help-keep-your-microsoft-account-secure-628538c2-7006-33bb-5ef4-c917657362b9

Thank you,

Tin

Answer 2

How to contact support

Answer 3

If you believe that hackers are still accessing your account even after recovery, it's crucial to take immediate action to secure it. Here are some steps you can follow:

1. Change Your Password Again: Use a strong, unique password that you haven't used before. Ensure it includes a mix of letters, numbers, and symbols.
2. Enable Two-Factor Authentication (2FA): If you haven't already, enable 2FA for an added layer of security. This requires a second form of verification when logging in.
3. Check Account Activity: Review your account activity for any unauthorized changes or suspicious behavior. Look for any linked accounts or forwarding rules that you did not set up.
4. Remove Suspicious Rules: Sign in to your email account and check for any suspicious rules that may have been set up by the hacker. Delete any that you did not create.
5. Revoke App Permissions: Go to your account settings and revoke access to any apps or devices that you do not recognize.
6. Run Security Scans: Perform a full antivirus scan on all devices you use to access your account to ensure they are not compromised.
7. Contact Support: If you continue to experience issues, contact Microsoft Support for assistance. They can provide additional guidance on securing your account and recovering any lost access.

By taking these steps, you can help secure your account and prevent further unauthorized access.

---

References:

• Not receiving emails after my facebook account was hacked - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A