Can’t get into my Microsoft account.

Question

Oh boy, where do I even start? Microsoft Teams hasn’t been helping at all. My boyfriend’s brother created the account for him when he was young, and now he can’t sign in because it needs email verification. Since his older brother hadn’t used his Yahoo account for so long, Yahoo deleted it. Yahoo won’t let us get it back. We still have the backup phone number linked to the account, but it won’t let us send a code. It just keeps saying there’s something wrong with the system. I’ve been trying to explain this to Microsoft, but they haven’t been helpful at all. I’ve submitted eight recovery forms already, and it’s been a whole month. I don’t understand why they can’t help us get back into the account. We’ve spent a lot of money on games and have had this account for a long time. More than 13 years. It’s crazy to me that they won’t help. I’ve contacted support, emailed the CEO, and still no help and no response. The phone number and the card on file should be proof.

Microsoft, DO BETTER.

Answer 1

Hi,

Please check if you have an option to change your account security verification method if you do not have any other method available.

On the verification page, choose “I don’t have any of those.” This will begin the process of adding a new verification method.

Please note that updating your contact information requires a 30-day waiting period. I know this can be frustrating. This waiting time is a key part of Microsoft's security measures. It helps protect your account in case someone tries to change your contact details without your permission. While I understand it may be inconvenient, it’s designed to keep your personal information safe.

If you do not have this option, you need to wait for the response from Microsoft support to assist you further with your recovery. Sometimes, they may take a while to respond due to high request volume.

If you required addidtional assistance, please let me know.

Stay Safe!

Answer 2

It sounds like you're facing a challenging situation with account recovery. Since the account is linked to a Yahoo email that has been deleted, and you're unable to receive verification codes on the backup phone number, here are some steps you can try:

1. Recovery Form: Continue to fill out the Microsoft account recovery form at https://account.live.com/acsr. Make sure to provide as much accurate information as possible, including any previous passwords, recent emails, and any other details that can help verify ownership.
2. Alternative Recovery Options: If you have any other recovery options set up (like an alternate email or authenticator app), try using those to regain access.
3. Contact Support: Since you've already contacted support multiple times, consider trying again. When you do, explain your situation clearly and mention that you have submitted multiple recovery forms without success. You can also try using a different method to contact support, such as chat or phone support, if available in your region.
4. Wait for a Response: Sometimes, it may take time for Microsoft to process recovery requests, especially if there are multiple submissions. If you haven't heard back after a reasonable time, follow up with them.
5. Check for Account Blocks: If there are multiple failed attempts to log in, your account may be temporarily blocked. You might need to wait a period (up to 24 hours) before trying again.
6. Documentation: Keep any documentation or proof of purchases related to the account, as this may help in proving ownership when communicating with Microsoft.

Unfortunately, if none of these options work, it may be difficult to regain access without the original email account or other recovery methods.

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References:

• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A