I need Microsoft 365 for Mac OS 12.7.6 Monterey

Question

Today I purchased Microsoft 365 only to find that this version is for Mac OS 16. Is there a way to get a refund? I can't find a way to request a refund, I'd be grateful if someone can help me. Another option would be to get the package that works for my laptop. Look forward to hear from you, thank you!

Answer 1

Hi,

In this case, you can follow the procedure Q&A Assist above to try for a refund or install this version that is compatible with Mac OS 12.7.6, including Office (365, 2019 and 2021).

Download Office: https://officecdn.microsoft.com/pr/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_365_and_Office_16.89.24091630_Installer.pkg

Remember, this is a version that cannot be updated to more recent versions.

https://learn.microsoft.com/en-us/lifecycle/products/office-2021

Credits: https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac

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Thanks

Answer 2

If you purchased Microsoft 365 and found that it is incompatible with your Mac OS 12.7.6 Monterey, you can request a refund. To do this, you should contact Microsoft support directly. Here are the steps you can follow:

1. Visit the Microsoft support page: Contact Microsoft Support.
2. Sign in to your Microsoft account.
3. Select the product you need help with (in this case, Microsoft 365).
4. Click on "Get Home support" and describe your issue.
5. Look for the "Contact Support" option and follow the prompts to connect with a support agent.

Additionally, if you are looking for a version of Microsoft Office that works with your Mac, you may want to consider installing an earlier version that is compatible with your operating system.

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References:

• How to I contact someone to process a refund on a purchase that is incompatible with my computer? - Microsoft Q&A
• Office running on OS 12.7.6 - Microsoft Q&A

Answer 3

See https://www.brandwares.com/bestpractices/2023/03/most-recent-office-you-can-run-best-practices/ .

Answer 4

thank you, that solved the issue