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I need Microsoft 365 for Mac OS 12.7.6 Monterey

Horacio Sofi 40 Reputation points
2026-02-18T23:16:02.5433333+00:00

Today I purchased Microsoft 365 only to find that this version is for Mac OS 16. Is there a way to get a refund? I can't find a way to request a refund, I'd be grateful if someone can help me. Another option would be to get the package that works for my laptop. Look forward to hear from you, thank you!

Microsoft 365 and Office | Word | For home | MacOS
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  1. Ivan B 101.9K Reputation points Independent Advisor
    2026-02-18T23:59:39.37+00:00

    Hi,

    In this case, you can follow the procedure Q&A Assist above to try for a refund or install this version that is compatible with Mac OS 12.7.6, including Office (365, 2019 and 2021).

    Download Office: https://officecdn.microsoft.com/pr/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_365_and_Office_16.89.24091630_Installer.pkg

    Remember, this is a version that cannot be updated to more recent versions.

    https://learn.microsoft.com/en-us/lifecycle/products/office-2021

    Credits: https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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    Thanks

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Answer accepted by question author
  1. Q&A Assist
    2026-02-18T23:16:43.4666667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you purchased Microsoft 365 and found that it is incompatible with your Mac OS 12.7.6 Monterey, you can request a refund. To do this, you should contact Microsoft support directly. Here are the steps you can follow:

    1. Visit the Microsoft support page: Contact Microsoft Support.
    2. Sign in to your Microsoft account.
    3. Select the product you need help with (in this case, Microsoft 365).
    4. Click on "Get Home support" and describe your issue.
    5. Look for the "Contact Support" option and follow the prompts to connect with a support agent.

    Additionally, if you are looking for a version of Microsoft Office that works with your Mac, you may want to consider installing an earlier version that is compatible with your operating system.


    References:

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  1. Stefan Blom 335.4K Reputation points MVP Volunteer Moderator
    2026-02-18T23:56:35.26+00:00
    1 person found this answer helpful.
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  2. Horacio Sofi 40 Reputation points
    2026-02-19T00:27:19.3533333+00:00

    thank you, that solved the issue

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