Phone is not linking

Question

When I choose Dr the photos I want to share to my pc link to windows does not appear when I select share

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

May I please confirm whether you have already linked your computer and mobile device using the Phone Link app?

1. Open Phone Link on your PC and the Link to Windows app on your mobile device.
2. Make sure both devices are turned on, connected to the internet, and properly linked.

Also, please make sure the photos you are trying to share are stored locally on your phone and not only in cloud storage apps like OneDrive or Google Drive. Open the photos in your phone’s Gallery/Photos app, then tap Share and check if Link to Windows appears as a sharing option.

If you still do not see the option, try uninstalling the Link to Windows app on your mobile device, reinstall it, and then set it up again to re-link your phone to your PC.

Answer 2

It sounds like you're experiencing issues with the linking feature of your phone to Windows, specifically when trying to share photos. Here are a few troubleshooting steps you can try:

1. Ensure Compatibility: Make sure your phone is compatible with the Windows linking feature. For Android devices, it typically requires version 7.0 or higher.
2. Check App Permissions: Ensure that the necessary permissions are granted for the app on your phone to share photos.
3. Update Apps: Make sure both the Your Phone app on your PC and the companion app on your phone are updated to the latest versions.
4. Restart Devices: Sometimes, simply restarting both your phone and PC can resolve connectivity issues.
5. Re-link Your Devices: If the problem persists, try unlinking and then re-linking your phone to your PC.
6. Check Network Connection: Ensure both devices are connected to the same Wi-Fi network, as this is essential for the linking feature to work properly.

If these steps do not resolve the issue, consider checking for any known issues or updates from Microsoft regarding the Your Phone app.