Outlook junk folder. Can I mark things as junk?

Question

Why can I not mark things as junk or spam myself. It filters all my important stuff into junk but doesn't allow me to mark things as junk or spam.

Answer 1

Hello,

You can right‑click the email you received and select Report > Report junk or Report phishing to have it moved to the Junk Email folder.

If you want to remove an email from the Junk Email folder, or if a legitimate message was mistakenly marked as junk, right‑click it and select Report > Not junk.

Answer 2

In Outlook, you can mark emails as junk or spam, but there may be instances where this functionality is not working as expected. If you find that you cannot mark certain emails as junk, it could be due to the settings of the Junk Email Filter or the configuration of your mailbox.

To troubleshoot this issue:

1. Ensure that the Junk Email Filter is enabled. You can check this in the Junk E-Mail Options under the Home tab.
2. If the filter is set to "No automatic filtering," Outlook will not classify messages as spam, but it will still use the safelist collection to determine which emails to move to the Junk folder.
3. You may also want to review the Blocked Senders List to ensure that important senders are not mistakenly blocked.

If the problem persists, it may be beneficial to check for any updates or changes in your Outlook settings or consult your IT department if you're using a corporate account.