Battery not charging due to firmware issue, unable to update the firmware because it requires 30% or above battery level

Question

Battery doesn't charge
Tried lot of stuff

Tried different chargers

tried USB c charger

Tried charging while staying in uefi

tried manually installing the firmware

Answer 1

If your Microsoft Surface battery is not charging even after trying different chargers, USB-C, UEFI charging, and firmware reinstall — the issue is likely hardware related.

Shut down.

Hold Volume Up + Power

Go to PC Information

Check battery percentage.

If battery % shows, there but not charging → software issue

If battery % is stuck or 0% → battery or charging IC issue

Open

Device Manager:

Expand Batteries

Uninstall:

Surface Battery

Microsoft ACPI-Compliant Control Method Battery

Restart

Finally, If Surface works:

Only when plugged in

Shuts off instantly when charger removed

then the battery is dead.

Answer 2

I think that batt fw’s jammed so the EC won’t pass any charge at all… sry u’re stuck w/ that. Only shot I know is a hard EC drain (pull AC, hold pwr ~40s), then hit the OEM charger fast and sometimes it leaks just enough % for the fw to run.