integrated camera not working after windows update

Question

I have an IBM thinkpad and my integrated camera no longer works after a windows 11 update.

Answer 1

Please refer suggestions in this support article: https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-32adb016-b29c-a928-0073-53d31da0dad5

Answer 2

If you open the Camera app, what does it say? Any error message? Or is it just a black screen? Any additional information would be helpful if you don't mind.

Also please hold down Windows + R keys, type in msinfo32.exe and hit enter. Then share a screenshot of the System Information window. Thanks!

Answer 3

If your integrated camera is not working after a Windows 11 update, it could be related to issues that have been reported with the camera functionality in certain scenarios. Specifically, after installing Windows 11, version 24H2, some devices experienced problems using the integrated camera, particularly when object or face detection features are enabled. This can affect applications like the Camera app and Windows Hello facial recognition.

To troubleshoot this issue, you can try the following steps:

1. Restart your device to see if that resolves the issue.
2. Check for additional updates to ensure you have the latest drivers and system updates installed.
3. Access the camera settings to see if the camera is disabled or if there are any settings that need adjustment.
4. Use the Troubleshoot feature in the camera settings to diagnose any problems.

If the problem persists, you may need to look for specific updates or fixes related to your device model or consult IBM support for further assistance.

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References:

• Resolved issues in Windows 11, version 24H2
• Camera settings page