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I paid for more storage now ll my albums are gone

Grant Cooper 0 Reputation points
2026-02-19T02:41:57.9933333+00:00

I had multiple albums loaded with pictures. When I bought more storage, all of the albums are completely gone now!

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. kagiyama yutaka 1,165 Reputation points
    2026-02-19T03:19:15.3533333+00:00

    I think that when u upgraded storage, Photos kinda lost the album-map, not the pics. one more trick u can try is forcing a metadata sweep and export the photo list via Graph and re-save it to poke the index… if Restore isn’t on, that’s the last lever tbh. Im sorry about that.

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  2. Arlene D 30,465 Reputation points Independent Advisor
    2026-02-19T03:18:56.1533333+00:00

    Buying more OneDrive storage with Microsoft 365 does not delete albums or files. Albums are only collections of links to photos stored in your OneDrive. Please sign in at https://onedrive.live.com

    with the same Microsoft account used for the purchase, then check Files, Photos, and the Recycle bin and restore any missing items if found.

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