Room Icon is not showing on my account

Question

How do I create breakout rooms if my icon for rooms is not there.

I am the organizer, I paid, I am MacOS. What do I need to do get the icon to appear so I can do breakout rooms.

Answer 1

Dear @Elizabeth Cordova, 

Thank you for posting your question in the Microsoft Q&A forum.   

As a moderator, I don't have the tools to investigate your specific account directly because this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. However, I will try my best to guide you as clearly as possible.  

To help me assist you better, could you please help me answer a few questions below:  

Which version of Teams are you using, the web version or the desktop app? Where exactly is the issue occurring? Have you checked the other yet? 

Are you looking for this icon? 

Could you please provide the macOS version you are currently using? 

Additionally, could you provide your email account and the specific name of the subscription you are using, since you mentioned 'I paid'? The method for contacting the Microsoft technical team depends on the type of subscription, so providing this will help. Please send your email account via private message, as this is personal information and should not be posted on a public forum. 

Note: To access your private messages, look for a notification at the top of your post and click on 'View message.' 

Are you an end-user or the Global Admin in your organization? 

With the additional details you provide, I’ll be able to pinpoint the cause or guide you to the right team for support. 

I look forward to your support and response! 

Answer 2

If the room icon for breakout rooms is not showing in your Microsoft Teams account, there are a few things you can check:

1. Teams Meeting Policy: Ensure that your Teams meeting policy allows for breakout rooms. Only users with the appropriate roles (Organizer, Co-Organizer, or Breakout Room Manager) can manage breakout rooms. You may need to contact your Teams administrator to verify this.
2. Update Teams: Make sure that your Microsoft Teams application is up to date. Sometimes, features may not appear if you are using an outdated version of the app.
3. Account Type: Confirm that you are using a Microsoft 365 account that supports breakout rooms. This feature is typically available for business and educational accounts.
4. Rejoin the Meeting: If you are already in a meeting, try leaving and rejoining to see if the icon appears.
5. Platform Compatibility: Since you are on MacOS, ensure that there are no known issues with the Mac version of Teams regarding breakout rooms.

If you've checked all these factors and the icon still doesn't appear, it may be worth reaching out to Microsoft support for further assistance.

---

References:

• Implement breakout rooms