I forgot my passkey and unable to log in

Question

Hi Team,

I need guidance on passkey. I have forgotten and unable to reset it. Can you please help with the same.

Thank you

Answer 1

Hi ,

I'm Dyari. Thanks for reaching out.

If none of the steps provided by the Q&A Assist works for you, you need to perform a clean install, as there is no legal way to bypass the password or passkey. You can find all the needed steps to perform a clean install here:

https://www.elevenforum.com/t/clean-install-windows-11.99/

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Answer 2

If you have forgotten your passkey, you will need to sign in using a different method to create a new passkey. Unfortunately, there is no way to reset a forgotten passkey directly. Here are the general steps you can follow:

1. Sign in using an alternative method: Use your username and password or any other available sign-in options.
2. Create a new passkey: Once you are signed in, you can set up a new passkey for future logins.

If you are using biometric sign-in, remember that changing your PIN or biometric settings can invalidate your existing passkey, requiring you to create a new one after signing in through another method.

For further assistance, you may want to contact Microsoft support directly if you encounter issues during this process.

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References:

• Frequently asked questions about passkey support in Microsoft Authenticator
• Sign in with a passkey (FIDO2) for your work or school account