Need help I can’t send teams invites

Question

I cannot send teams access with my work email . Regardless of my purchasing a business license

Answer 1

Dear @Carlos Pereyra,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

First of all, I want to begin by sincerely apologizing for the frustration and inconvenience this issue has caused you.

For better assist, please kindly let me know some information:

1.Could you please let me know which subscription you are currently using? To check your current Office 365 subscription details, please follow the steps below:

• Visit this link: https://portal.office.com/account/?ref=Harmony
• Once signed in, navigate to the Subscriptions section
• There, you should be able to view details related to your active Office 365 plan.

This page will show you information such as your subscription type, billing status, renewal date, and any linked licenses.

2. Could you please let me know where you purchased this license (e.g. directly from Microsoft or through a reseller)?

3.Please take a screenshot of the issue you're experiencing so I can better assist you.

Note: Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

Thank you for your valuable time and cooperation. I am looking forward to your response!

Answer 2

If you're unable to send Teams invites with your work email despite having purchased a business license, there could be several reasons for this issue. Here are some steps you can take to troubleshoot:

1. Check License Assignment: Ensure that your Teams license is correctly assigned to your account. You can verify this in the Microsoft 365 admin center.
2. Domain Configuration: If your email is not connected to Teams, it may be due to domain configuration issues. Make sure your business domain is properly set up and connected to your Teams account. You can refer to the documentation on how to add a custom domain name if needed.
3. Guest Access Settings: If you are trying to invite external users, ensure that Guest Access is enabled in your Teams settings. This can be checked in the Teams Admin Center.
4. Account Provisioning: If your account is not fully provisioned, it may not have the necessary permissions to send invites. Ensure that your account is properly set up in Azure Active Directory.
5. Support: If the issue persists, consider reaching out to Microsoft support for further assistance. You can do this through the Teams Admin app by selecting the Support option.

By following these steps, you should be able to identify and resolve the issue preventing you from sending Teams invites.

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References:

• Integrating your business email with Microsoft Teams
• Set up Microsoft Teams in your small or medium business