Authenticator issue

Question

I am facing issue with Authenticator…after authentication the camera still shows QR code and cannot move firther

Answer 1

If you're encountering an issue with the Microsoft Authenticator app where the camera continues to show the QR code after authentication, preventing you from moving forward, here are a few things to consider:

1. Internet Connection: Ensure that both your device and the device displaying the QR code are connected to a stable internet connection, as this is crucial for completing the authentication process.
2. Bluetooth Requirement: For cross-device authentication, make sure Bluetooth is enabled on both devices, as it is necessary for the connection to work properly.
3. Camera Permissions: Verify that the Microsoft Authenticator app has the necessary permissions to access your camera. If permissions are not granted, the app may not function as expected.
4. Device Compatibility: If you are using an Android device, check if it supports the required APIs for the Authenticator app. Some older devices may have limitations that could affect functionality.

If the issue continues, try restarting the app or your device. Reinstalling the Authenticator app may also help resolve any glitches that could be causing the problem.