I can't see my certificate after passing the exam what should i do?

Question

Now I passed ms-102 on 16 Feb, until now Ican't see my credential or certificate on learn ,
when I go to profile>credential>certificate>press on passed exam>it takes me to persona again to schedule the exam time but I already passed

Answer 1

Exams are not certifications. The MS-102 exam is only part of the requirements for the Microsoft 365 Administrator Expert certification. You must also hold one of the prerequisite active associate certifications. https://learn.microsoft.com/en-us/credentials/certifications/m365-administrator-expert/#certification-prerequisites

Answer 2

If you cannot see your certificate after passing the MS-102 exam, you can take the following steps:

1. Check Your Microsoft Learn Profile: Make sure you are signed in to the correct Microsoft Learn profile where you registered for the exam. Sometimes, users may have multiple profiles and might be logged into the wrong one.
2. Review Credential Requirements: Ensure that you have met all the requirements for earning the credential. If the certification requires passing multiple exams, you will not receive the certificate until you pass the final exam.
3. Contact Microsoft Credentials Support: If you still do not see your certificate, you can reach out to Microsoft Credentials Support for assistance. They can help verify your account and provide guidance on how to access your certificate. You can find more information about contacting support here.
4. Check for Confirmation Email: Look for a confirmation email sent to the email address associated with your Microsoft Learn profile. This email typically contains important information regarding your certification status.

If you follow these steps and still have issues, contacting support is the best way to resolve the problem.

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References:

• Have not received my certificate after successful completion of my exam - Microsoft Q&A
• Missing Exams or Certifications