1
Where did you get the Windows licence was that pre-installed on the PC or did you purchase a full retail Windows licence from Microsoft or from a 3rd party retailer?
Or is your Windows licence based on a previous Windows 7 or 8 licence?
2
Click your Start Button, type cmd then right click Command Prompt and choose 'Run as Administrator'
Run or paste this command and hit Enter:
slmgr.vbs /dlv
Please post a screenshot of the resulting dialog
3
Download the free ShowKeyPlus app from the Microsoft Store.
Please provide a screenshot of that app window and please hide your product key in the screenshot.