help logging in.

Question

I can't login to my Hotmail account because I don't have the same phone number and don't remember my password and all I want to do is reach a human to talk to, so they can help me out with this cause it can't be fixed any normal way thanks to 2 step verification. and account recovery gets ignored thanks to the 2 step verification. question is how to i talk to a real human to get help with this! locked out of microsoft and my hotmail

Answer 1

Hey there! Nice to meet you!

Since you have two-factor authentication (2FA) enabled, do you have the 25-character recovery codes for the 2FA?

Important: If you have an active 2FA, the account recovery webform (ACSR) will inform you that your recovery request will be ignored.

If yes, please go to account.microsoft.com > Forgot Password > click "I don't have any of these" on both verification methods > click "Yes" on the 25 recovery code (if you have one) > from here, you will be asked to wait 30 days in order to update your security info and recover your account.

During this time, you will not be able to sign in to sites or services with your account.

However, if you do not have access to all of your verification methods (phone and email) and the 25-recovery codes from your 2FA, I'm afraid it is no longer possible to recover/verify the account.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

To regain access to your Hotmail account, you can follow these steps:

1. Use the Account Recovery Form: Go to the official Microsoft account recovery page at https://account.live.com/acsr. Select "I forgot my password," enter your email address, and follow the prompts. If you have two-step verification enabled, you will need access to at least one of your security methods.
2. Provide Accurate Information: When filling out the recovery form, provide as much accurate information as possible, such as recent email subjects, folder names, and contacts you’ve emailed. This can help verify your identity.
3. Contact Microsoft Support: If you continue to have issues, you can contact Microsoft Support directly. You can do this by visiting the support page and selecting the appropriate options for account recovery. Depending on your region, you may have options for chat support or a callback.
4. Wait for Lockout Period: If you've attempted to recover your account too many times, your account may be temporarily locked. In this case, you will need to wait for a period (usually about 24 hours) before trying again.

Unfortunately, you cannot turn off two-step verification without signing in first, so it's essential to regain access through the recovery process.

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References:

• Can't sign in to my email - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A